Legal and cookies.

1. Data processing controller

The data processing controller is the MSDS company operating under the brand name Drôle de Monsieur, registered with the ‘Registre du commerce et des sociétés de Paris’ (Paris Trade and Companies Register) under the registration number 817 667 116), whose ‘TVA intracommunautaire’ (intra-community VAT) number is FR 79 81 76 67 116 and whose registered office is located at 41 rue de Réaumur 75003 Paris, France.

2. Collection of personal data

Use of the Website, access to certain sections and/or any request for information from Users of the Website may result in the communication of personal data. The processing of this data by Drôle de Monsieur will comply with the Law and the GDPR regulations.

Drôle de Monsieur also collects Users’ personal data to offer Users an optimal, high-quality and personalised user experience. The information collected, such as the IP address, geographical area, day and time of consultation, relates to the User's connection, and the device from which the connection is made.

Drôle de Monsieur collects information using cookies and web beacons to track Users’ navigation of the Website.

Personal data is collected and used to optimise access to the Website, to the brand’s Products and above all, to allow the processing and delivery of Orders placed on the Website.

Subject to validation by an ‘opt-in’ from the Customer, personal information may also be used by Drôle de Monsieur and/or its partners for commercial purposes, such as sending newsletters or personalised offers.

3. Retention period of personal data

MSDS, operating under the name Drôle de Monsieur, only keeps the personal data collected for a reasonable period of time necessary to achieve the purposes for which they are collected.

4. User rights in respect of their personal data

Right to information: the User can contact Drôle de Monsieur to obtain information on the collection and processing of their personal data.

Right of access: the User has the right to access personal data collected and processed.

Right to rectification: the User can ask the MSDS Company to rectify their personal data if they prove to be inaccurate or incomplete.

Right to deletion: the User can ask Drôle de Monsieur to delete their personal data, subject to the storage conditions provided for in Article 3 of this Charter. The data will thus be deleted from the database but will be kept in the form of an anonymous archive.

Right to portability of personal data.

Right to restriction of processing.

The User can exercise these different rights by writing to customer service by email to contact@droledemonsieur.com. Any request must be accompanied by valid proof of identity.

5. Recipients of personal data

The collection and processing of the User’s personal data is primarily intended for Drôle de Monsieur for the needs of its activity, but the data may be transmitted to employees or collaborators of Drôle de Monsieur.

However, these data may be communicated and processed by external service providers acting in the name of and on behalf of Drôle de Monsieur.

Drôle de Monsieur draws the User’s attention to the fact that these recipients are selected by Drôle de Monsieur based on their personal data management policy.

6. Communication of personal data outside the European Union

Personal data may in some cases be transferred outside the European Union and Drôle de Monsieur undertakes to take all necessary measures to guarantee a level of security similar to that in place within the European Union.

7. Security and confidentiality of personal data

Drôle de Monsieur undertakes to take all necessary measures to safeguard the security and confidentiality of the personal data collected.

8. Limitation of liability

Drôle de Monsieur cannot be held responsible for the content of websites accessible via hypertext links that may be present on its Website.

Drôle de Monsieur cannot be held liable for the loss, theft or corruption of data and identity, caused without limitation, in particular by viruses or computer attacks.

9. Cookies

When browsing the Website, personal data related to the browsing of the User’s terminal may be recorded, subject to the User’s consent, using cookies.

Drôle de Monsieur uses three types of cookies:

  • Strictly necessary cookies: These cookies are essential for browsing the Website and the use of its features.
  • Performance and personalisation cookies: These cookies collect anonymous information relating to how individuals use the Website and are used to personalise navigation.
  • Advertising cookies: These cookies collect information on the browsing habits of Users to present them with targeted advertisements.

If the User wishes to delete the cookies already present on their computer, they should refer to the help and assistance section of their internet browser to find the information that will allow them to locate the file or directory that stores the cookies.

Publisher

The merchant website https://droledemonsieur.com/ is published by the MSDS company operating under the brand name Drôle de Monsieur, registered with the ‘Registre du commerce et des sociétés de Paris’ (Paris Trade and Companies Register) under the registration number 817 667 116, whose ‘TVA intracommunautaire’ (intra-community VAT) number is FR 79 81 76 67 116 and whose registered office is located at 41 rue de Réaumur 75003 Paris, France.

Email: contact@droledemonsieur.com

Site credits

Website designed by Drôle de Monsieur.

1. Vendor’s contact details

The Vendor’s contact details are as follows:

The MSDS company is a limited liability company operating under the trade name Drôle de Monsieur, registered with the ‘Registre du commerce et des sociétés de Paris’ (Paris Trade and Companies Register) under the number 817 667 116, whose ‘TVA intracommunautaire’ (intra-community VAT) number is FR 79 81 76 67 116 and whose registered office is located at 41 rue de Réaumur, 75003 Paris, France.

Email: contact@droledemonsieur.com

2. Scope

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by the MSDS company, operating under the brand name Drôle de Monsieur (‘the Vendor’) to consumers and non-professional buyers (‘the Customers’ or ‘the Customer’), wishing to acquire products offered for sale by the Vendor (‘the Products’) on the Website https://droledemonsieur.com/.

These General Terms and Conditions of Sale were drafted in the French language and translated into the English language. Should any disagreement or discrepancy arise between the French and English versions, the French terms and conditions shall prevail.

These General Terms and Conditions of Sale specify the conditions of ordering, payment, delivery and management of any returns of any Products ordered by Customers. These General Terms and Conditions of Sale may be supplemented by special conditions, set out on the Website, before any transaction with the Customer.

They are accessible at any time on the Website https://droledemonsieur.com/ and will prevail, where applicable, over any other version or any other contradictory document.

Drôle de Monsieur can update these General Terms and Conditions of Sale at any time. The version applicable to the Customer’s purchase is the one in force on the Website on the date of the Order.

By placing an Order of a Product on the Website, the Customer is indicating that they fully accept the General Terms and Conditions of Sale.

3. Products offered for sale

The Products offered for sale by Drôle de Monsieur are those described on the Website on the day of consultation by the Customer while stocks last.

The Vendor cannot be held liable for any error in updating the available stock nor can the Vendor consequently be held liable for the cancellation of an Order for a Product due to the unavailability of the stock.

In the event that a Product becomes unavailable after a Customer has placed an Order, Drôle de Monsieur will inform the Customer by email as soon as possible.

The essential characteristics of the Product(s), in particular, the specifications, photographs and dimensions of the Product(s), are presented on the website https://droledemonsieur.com/. Every effort has been made to ensure that the colours of the Product(s) displayed on the Website are faithful to the original products; however, variations may occur. Drôle de Monsieur cannot be held liable for any errors or inaccuracies in the photographs of the Products appearing on the Website.

The Customer declares that they have the full legal capacity required to enter into contracts and acquire the Product(s) offered on the Website https://droledemonsieur.com/. The choice and purchase of a Product is the sole responsibility of the Customer.

The ‘Drôle de Monsieur’ Products are exclusively reserved for direct sale to customers, natural persons or non-professional legal persons, known as ‘end customers’. The Customer agrees to act as an end customer and to refrain from acquiring the Products with a view to reselling them as part of a commercial activity.

4. Orders

Placing an order

By placing an Order on the Website, the Customer is indicating their full acceptance of the General Terms and Conditions of Sale and the prices and Products available for sale on the Website.

Order process

Any Order placed on the Website must comply with the procedure set up by Drôle de Monsieur that comprises the following successive steps that lead to the validation of the Order.

  1. Choice of Product: The Customer can select one or more Products in the number they wish, and this selection will be automatically added to the Basket (‘the Basket’).
  2. Content verification: By clicking on the Basket, the Customer can view the list of Product(s) they have chosen. As long as the Order has not been validated, the Customer can return to the Basket and modify it as necessary.
  3. Identification: The Customer must create an account by completing the identification form provided and entering the requested information. The Customer agrees to provide accurate information. Any Customer who already has a Customer account must identify themselves by entering the username and password that they entered when creating their account.
  4. Order verification: It is the Customer’s responsibility to verify the accuracy of the Order, the total price and their personal information and to immediately delete or correct any errors before final validation.
  5. Order validation: The Customer must confirm the method of delivery and payment. The Customer must also confirm their acceptance of these General Terms and Conditions of Sale by checking the corresponding box.
  6. Order confirmation: Once payment has been made in full, a confirmation email will be sent to the Customer at the email address they provided when placing the Order.
  7. The Order is then recorded and processed by Drôle de Monsieur, and it is at this time, that the availability of the Product(s) ordered is confirmed.
  8. Confirmation of dispatch: The Customer will receive an email confirming that their Order has been dispatched. The sale is only deemed final on the date on which this email is sent.

Any Order placed and validated by the Customer and confirmed by the Vendor, under the conditions and according to the methods described above, on the Website https://droledemonsieur.com/, constitutes the formation of a contract concluded at a distance between the Customer and Vendor.

The Vendor reserves the right to cancel or refuse any Order from a Customer with whom there is a dispute relating to the payment of a previous order.

Order tracking

The Customer will be able to follow the progress of their Order on the Website in their customer area. The Customer will also receive by email information on the follow-up and processing of their Order. If the Customer wishes to track their Order, they can contact the chosen carrier directly and follow the delivery of their package.

5. Prices

The prices of the Products are in Euros.

For Customers located in the European Union, customs charges are paid and included on all shipped Products by Drôle de Monsieur. The Customer will not receive an additional invoice upon the receipt of their Order.

For Customers located outside the European Union, import charges are payable on all Products shipped by Drôle de Monsieur. (Delivery Duty Unpaid.) The recipient is liable for all local sales taxes or customs duties on Orders placed outside the European Union.

The Vendor reserves the right to modify the prices at any time.

The prices do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition, under the conditions indicated on the Website https://droledemonsieur.com/ and calculated before the Order is placed.

If the Customer requests a faster or more expensive method of shipping than standard shipping, the additional delivery costs, as they appear at the time of the validation of the Order by the Customer, will be borne by and are the sole responsibility of the Customer.

All Orders are payable in Euros and must be paid in full immediately on the Order being placed.

The payment due by the Customer corresponds to the total amount of the purchase, including any costs.

6. Payment terms

Drôle de Monsieur accepts the following payment methods: Mastercard, Visa and American Express bank cards; PayPal payment application; and Apple Pay.

The Customer expressly acknowledges that by communicating their bank card number to the Vendor, they are authorising the Vendor to debit their account up to the amount of the total purchase price. Failing this, a notification of cancellation of the order for non-payment will be sent to the Customer at the email address that was previously provided by the Customer.

The price due from the Customer is the amount indicated on the order summary page.

The amount debited will correspond to the Products actually delivered and the related costs.

The debit will be made at the time the Order is placed.

If a Product becomes unavailable between the debit and delivery, a refund for the unavailable Product will be made as soon as possible.

7. Deliveries

The preparation and shipping costs depend on the country of delivery and the total amount of the Order. These costs are detailed on the invoice.

Drôle de Monsieur cannot be held liable for any action and/or charges and/or taxes (which are the responsibility of the Customer) and/or any delays due to customs services over which it has no control.

For all Products, the Order will be prepared for dispatch at the Drôle de Monsieur warehouse within a maximum period of three (3) business days from the day following the validation of the Order. Orders registered on the Website https://droledemonsieur.com/ on a Friday, Saturday or Sunday will be processed on the following Monday. Orders placed on a public holiday other than a Friday, Saturday and Sunday will be processed on the following business day.

During private sale, sale or archive sale periods, the shipping period may be extended by a maximum of 15 working days. It may also be extended to the day after a new collection goes online or during the Christmas shopping period between 23 November and 31 December.

If the Product(s) ordered have not been delivered within 30 business days of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer in accordance with the conditions provided for in Articles L216-2, L216-3 and L241-4 of the ‘Code de la consommation’ (the French Consumer Code). Any amounts paid by the Customer will then be returned to them within 14 days of the date of termination of the contract at the latest, excluding any compensation or damages.

In any case, the Vendor cannot be held liable for any harmful consequences resulting from a delay in delivery; only the reimbursement of the Product by Drôle de Monsieur is possible to the exclusion of any other form of compensation.

In the event of non-compliance of the delivered Product, the Vendor undertakes to remedy the situation or to reimburse the Customer, as indicated in the Article ‘Responsibilities of the Vendor – Guarantees’.

The Vendor bears the transport risks and must reimburse the Customer for any damage caused during transport.

Upon receipt of the Order, the Customer must check the condition of the packaging and the conformity of the Product(s) delivered and, if applicable, note any reservations on the carrier’s delivery slip. This verification is considered to have been carried out once the Customer, or a person of their choice, has signed the delivery slip. No claim about the condition of the delivered package(s) will be accepted.

In the event of absence, wrong address or a refusal of the package by the recipient, which makes it impossible to deliver the Order to the recipient on time, Drôle de Monsieur cannot be held liable for the final quality of the delivery. In the absence of the recipient, according to the delivery terms and conditions of the carrier, the Product(s) may be re-presented again and/or deposited at a relay point and/or returned to Drôle de Monsieur.

In the event that it is impossible to make delivery, no reshipment will be made and the Customer will be reimbursed within 14 days of receipt of the Order by Drôle de Monsieur.

Deliveries are made using the services of: COLISSIMO (standard delivery) and UPS (express delivery) for mainland France; and UPS for international (standard and express) delivery.

Any complaint concerning the delivery of the Product(s) must be lodged within 14 working days of receipt of the Product(s). The Customer must contact customer service by email to contact@droledemonsieur.com.

9. Right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of 14 days from the receipt of the Product(s) to notify customer service that they wish to return the Product(s) without having to justify their reasons or pay a penalty.

The Customer must complete the return form online or contact customer service by email to contact@droledemonsieur.com to inform Drôle de Monsieur of their decision to exercise their right of withdrawal.

Products can be returned within 14 days of delivery. Products must be returned in their original condition, with original labels attached and all packaging. No merchandise that has been worn, used or damaged will be accepted. If these conditions are not met, Drôle de Monsieur reserves the right to refuse the return and refund. In such circumstances, the Product will be returned to you.

The costs and risks associated with returning the Product(s) are the responsibility of the sender. The Vendor will not be responsible for any loss, theft or damage to a package.

All packages must be traceable and their tracking number must be communicated to Drôle de Monsieur. It is the Customer’s sole responsibility to keep proof of the return of a Product.

The right of withdrawal cannot be exercised in relation to the following Products, which cannot be returned: socks.

The refund will be made within 14 days of receipt of the returned product. Reimbursement of the returned Product(s) will be made by the Vendor via the original method of payment used by the Customer for the initial transaction, unless the Parties agree to a different method. The refund will only be made if the Vendor has been able to recover the Product(s) subject to the return and the refund request.

In the event that payment was made by bank card or in the event that the card has expired, refunds can only be made by bank transfer. In such circumstances, the Customer must provide the ‘RIB’ (bank account details) to the Vendor so that the refund can be processed.

Any Order paid by gift card, e-gift card or a store credit will be automatically refunded as a store credit.

10. Responsibilities of the Vendor – Guarantees

The Products sold on the Website https://droledemonsieur.com/ comply with the regulations in force in France.

The Products supplied by the Vendor, automatically, without additional payment, and independently of the right of withdrawal, benefit from the following legal provisions:

  • the legal guarantee of conformity for Products that are apparently faulty, defective or damaged or do not correspond to the order; and
  • the guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered, which renders them unfit for use, in accordance with the terms and conditions below.

To exercise their rights, the Customer must inform the Vendor in writing of the non-conformity of the Product(s) within a maximum period of 14 days from the delivery of the Product(s) or of the discovery of hidden defects within the above-mentioned deadlines and must return the defective Product(s) in the state in which they were received with all the elements (accessories, packaging, instructions, etc.).

The Vendor will reimburse, replace or have repaired the Product(s) or any parts under warranty deemed non-compliant or defective.

If the Product is replaced, the Vendor bears the return costs.

The shipping costs will be reimbursed on the basis of the invoiced price, and the return costs will be reimbursed upon the presentation of supporting documents.

The Vendor cannot be held liable in the following circumstances:

  • non-compliance with the legislation of the country to which the Products are delivered, which the Customer must verify;
  • in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, or in the event of normal wear and tear of the Product, accident or force majeure.

In any event, the Vendor’s guarantee is limited to the replacement or reimbursement of non-compliant or defective Products.

The Vendor’s liability with regard to any Product purchased on the Website is strictly limited to the purchase price of the latter.

The documents, descriptions and information relating to the Products appearing on the Website are not covered by any guarantee, express or implied, with the exception of the guarantees provided for by law.

The Customer acknowledges that it is their responsibility to install anti-virus and appropriate security software on their computer hardware and any other device to protect them against any bugs, viruses or any other such harmful computer programs. The Customer assumes all risks associated with any content downloaded or obtained in any other way through the use of the Website and agrees that they are solely responsible for any damage.

11. Personal data

Pursuant to Law No. 78-17 of 6 January 1978, as amended by Law No. 2018-493 of 20 June 2018, the personal data requested from the Customer are necessary for the processing of their Order(s) and the preparation of invoice(s). These data may be communicated to any partners of the Vendor responsible for the execution, processing, management and payment of Orders. The processing of information communicated through the Website https://droledemonsieur.com/ meets the legal requirements for the protection of personal data, and the information system used ensures the optimal protection of this data.

At any time, the Customer has the right of permanent access, modification, rectification, opposition, portability and limitation of processing with regard to information concerning them. To exercise this right, the Customer can make a request to customer service by email to contact@droledemonsieur.com.

Subject to the Customer’s agreement (‘opt-in’), personal information concerning them may be used by Drôle de Monsieur and/or its partners for commercial purposes such as sending newsletters or other solicitations.

The Website uses Cookies to best meet the Customer’s needs and to personalise them.

12. Intellectual property

The content of the Website https://droledemonsieur.com/ is the property of the VENDOR and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute a copyright infringement.

13. Force majeure

The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations as described herein results from a case of force majeure within the meaning of Article 1218 of the French Civil Code.

14. Disputes

These General Terms and Conditions of Sale were drafted in the French language and translated into the English language. Should any disagreement or discrepancy arise between the French and English versions, the French terms and conditions shall prevail.

All disputes that may arise in relation to the purchase and sale transactions concluded in application of these General Terms and Conditions of Sale, concerning their validity, interpretation, execution, termination, consequences and results, and which cannot be resolved between the Vendor and the Customer, shall be submitted to the competent courts under the conditions of common law.

In the event of a dispute, the Customer may in any case resort to conventional mediation, in particular with the ‘Commission de la médiation de la consummation’ (Consumer Mediation Commission) (French Consumer Code, Article L612-1) or with existing sectoral mediation bodies or by any alternative dispute resolution method (e.g., conciliation).