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General Information

Discover more about Drôle de Monsieur

Click here to learn more about Drôle de Monsieur.

How do I contact Drôle de Monsieur?

Our customer service team is here to assist you Monday to Friday from 9:30 AM CET to 5:30 PM CET.

You can reach us via e-mail using this form: Contact us.

You can also call us for inquiries related to the parisian flagship store on the following phone number: 01 70 64 96 39

You can find answers to our most frequently asked questions by visiting our FAQs page.

Customer Service: Public Holiday Closures

Please note, our customer service centre is closed on the following public holidays:

1st January, 1st May, 8th May, 14th July, 1st November, 11th November, 25th December

How can I join the Drôle de Monsieur team?

Connect with us via LinkedIn.

How do I know my size?

A size chart is available on each product page. Please note that some items are only available in one size.

If an item or a size is out of stock, what can I do?

When your size is sold out, you can sign up to be notified. Thus, you will be directly informed when the item is back in stock.

How do I take care of the products bought?

Each product comes with instructions on the label. Please follow them carefully.

If you have specific questions or any doubts, please contact us.

What payment methods does Drôle de Monsieur accept?

We offer different payment methods in different countries. In all countries we accept credit cards, but in many countries, we also offer PayPal and country specific payment methods. At the checkout you will see what payment methods we offer in your shipping country.

How can I have access to my invoice?

If you need the invoice of your order, please contact us.

How can I pay in 3x without fees ?

We offer you the possibility to spread your payment by paying in several installments for orders above 200€.

You can pay in 3x without fees.

  • Simply enter your bank details as you would for a traditional payment.

  • The validation of your order is instantaneous.

  • You will then receive an email with the payment schedule and a reminder 3 days before each due date.

It's simple, secure and free.

My Account

How do I subscribe to the Newsletter?

If you would like to receive the Drôle de Monsieur newsletter, simply click here.

 

If you no longer wish to receive our newsletter, please use the unsubscribe link at the bottom of the newsletter.

Why should I create a Drôle de Monsieur account?

We encourage all our customers to create a Drôle de Monsieur online account to enhance their shopping experience. If you create an account:

  1. You will receive important information about your order and be able to track the progress of your order up to the minute it arrives.
  2. You will be able to save your personal information and make faster payments.
  3. You will be able to create your own wish list.
  4. You will receive emails about our latest collections, private sales, collaborations and more.

I’ve forgotten my password, what should I do?

If you’ve forgotten your password, simply enter the email address associated with your account by opening this link. You’ll then receive an email to reset your password.

Shipping and Delivery

How do I track my order?

Once your order is shipped from our warehouse, you will receive an e-mail confirmation with your tracking number. Through this e-mail, you will be able to have all the information on the follow-up and processing of your order.

 

For international orders you can also track your order here

 

For French orders, please refer to the shipping confirmation email received.

Where does Drôle de Monsieur ship to?

Drôle de Monsieur ships worldwide.

What are the delivery options and times?

Orders are processed Monday to Friday and are shipped the next business day. (Note: Orders placed on Fridays are shipped on Mondays.) During collection launches and sale periods, the delivery process may be delayed due to the large number of orders.

 

The estimated delivery time starts when your order is shipped, not when it is placed. The timeframes are provided for information only and do not take into account any delays caused by stock availability, customs clearance times or any other exceptional circumstances.

Standard Express
France 3–5 business days 5€ 1–2 business days 12€
Euro Zone 3–5 business days 5€ 1–3 business days 12€
Rest of Europe 5–6 business days 5€ 1–4 business days 12€
United Kingdom 3–5 business days 5£ 1–4 business days 12£
North America 1–4 business days 9€
Rest of the world 1–4 business days 12€

Drôle de Monsieur offers free standard shipping on orders over:

France 200€
Euro Zone 200€
Rest of Europe 250€
United Kingdom 170£
North America 300€
Rest of the world 250€

Drôle de Monsieur offers you the possibility of collecting your order at the Flagship Store located in Paris.

 

Orders are usually ready for collection 5 working days from the reception of the shipping confirmation email. You will be notified by email when your order is ready for collection.

 

To collect your order in store you will need to bring:

• The confirmation email stating your order is ready for collection

• A valid ID

 

Important: Please collect your order within 15 days, passed that delay, the order will be restocked and refunded.

Can I change my shipping address?

Once the order is placed, we cannot change the shipping address.

What are the conditions of in-store delivery?

Drôle de Monsieur offers you the possibility of collecting your order at the Flagship Store located in Paris.

 

Orders are usually ready for collection 5 working days from the reception of the shipping confirmation email. You will be notified by email when your order is ready for collection.

 

To collect your order in store you will need to bring:

• The confirmation email stating your order is ready for collection

• A valid ID

 

Important: Please collect your order within 15 days, passed that delay, the order will be restocked and refunded.

Can I cancel or edit my order?

If you wish to cancel or edit your order, please contact us as soon as possible. We will do our best to satisfy your demand, but we cannot guarantee satisfaction.

 

If you'd like to return your order, please follow the returns instructions as laid out in the return and exchanges section of this website.

Will I have to pay customs fees?

All deliveries to Europe are not applicable for import duty and taxes. All Orders shipped to USA, Canada and New Zealand have any import duties and taxes paid for. Deliveries to the rest of the world where duty is applicable can choose to pay duty at the check-out or upon receipt of the order.

 

Please note any shipping costs, taxes and/or duty applicable to your order are non-refundable.

Where is my order dispatched from?

Orders placed on droledemonsieur.com are shipped from our warehouse in France.

An item I received is damaged or defective, what should I do?

If any of the delivered items you received are damaged or defective, you must contact us within 14 days of delivery.

One of the items I received does not match my order, what should I do?

Please contact us within 14 days of delivery.

My package is shown as "Delivered" but I never received it. What should I do?

Based on your residence area and pre-set preferences with the delivery courier, your package may have been delivered to your concierge, mailbox or even a neighbor of whom may accept the package in your absence.

 

If you still cannot find your package, please contact the delivery courier for more information.

 

If the courier could not help you, please contact us.

Returns and Exchanges

What is your return and exchange policy?

Returns can be made within 14 days of delivery. Items must be returned in their original condition, with their original labels attached and all packaging. No merchandise that has been worn or is used or damaged will be accepted for return. If these conditions are not met, Drôle de Monsieur reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you. We offer exchanges only for orders delivered in Metropolitan France.

 

Non-returnable goods: Gift Cards, Socks

 

International returns

 

To return an item, first request a return authorisation via the link below and then simply follow the instructions.

 

Drôle de Monsieur International Returns Center

 

You will be prompted to enter your Global-e order number received in the shipping confirmation and email address associated with the order. Thereafter, you may select your item(s) for return and instantly generate your return shipping label which will be deducted from your refund.

 

For International returns, customers will be refunded the equal amount paid for the item(s) returned, minus the return shipping label

 

Important: Duties and customs paid at the check-out are considered non-refundable by Drôle de Monsieur. You will need to reach your local customs agency to further process a duties/customs refund.

 

Drôle de Monsieur cannot be held responsible for any loss, theft or damage to a package.

 

Please contact our customer service for further assistance with return or exchange: contact@droledemonsieur.com

 

Metropolitan France returns

 

To return a product from an order delivered in Metropolitan France, first request a return authorisation via the link below and then simply follow the instructions.

 

Drôle de Monsieur Metropolitan France Returns Center

 

For returns of orders placed in Metropolitan France , customers will be refunded the equal amount paid for the item(s) returned.

 

The costs and risks associated with any return are the responsibility of the sender. Please ensure that you keep proof of deposit until the refund or exchange has been issued.

How do I return an item?

To return an item, first request a return authorisation via the link below and then simply follow the instructions.

 

International returns Drôle de Monsieur International Returns Center

 

Metropolitan France Returns Drôle de Monsieur Metropolitan France Returns Center

How do I exchange my item(s)?

We only offer exchanges for orders delivered in Metropolitan France.

 

To exchange an item, first request a return authorisation via the link below and then simply follow the instructions.

 

Drôle de Monsieur Metropolitan France Returns Center

 

Exchanges are shipped to you free of charge.

If you would like to exchange an item for another colour or style, please request a return for a refund and place a new order for the item you wish to receive at droledemonsieur.com.

 

We do not offer exchanges for our International orders.

 

However, due to limited stock availability, if you would like to secure your item, we encourage you to submit a new order the product/size desired and return the original order/item (within 14 days of receipt).

Who bears the costs of the return shipping?

International returns

 

The return shipping costs are at the customer’s own expense. International customers will be refunded the equal amount paid for the item(s) returned, minus the return shipping label provided during the request return.

 

Metropolitan France returns

 

The return shipping costs are at the customer’s own expense.

Please keep proof of dispatch of the return until you receive confirmation that your refund has been processed or that you can proceed with the exchange.

How long do I have to return an item?

Returns must be made within 14 days of delivery.

I received an item from you as a gift, can I return it?

If the gift was purchased from us online, you can return it within 14 days of delivery. The item must be in its original condition, unworn and with all tags attached.

How will the returned item be credited?

If you return an item to us, you will receive your refund via the original payment method.

 

If you paid by card, the value of the item will be credited to your card. If you paid by PayPal, the value of the item will be credited to your PayPal account.

 

Delivery charges will not be refunded.

 

On average, refunds take 10 to 15 days to process from the date we receive the item. Note: Items will only be accepted for return if they are returned to us in a satisfactory condition.

Returns

Returns can be made within 14 days of delivery. Items must be returned in their original condition, with their original labels attached and all packaging. No merchandise that has been worn or is used or damaged will be accepted for return. If these conditions are not met, Drôle de Monsieur reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you. We offer exchanges only for orders delivered in Metropolitan France.

Non-returnable goods: Gift Cards, Socks

International returns

To return an item, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur International Returns Center

You will be prompted to enter your Global-e order number received in the shipping confirmation and email address associated with the order. Thereafter, you may select your item(s) for return and instantly generate your return shipping label which will be deducted from your refund.

For International returns, customers will be refunded the equal amount paid for the item(s) returned, minus the return shipping label

Important: Duties and customs paid at the check-out are considered non-refundable by Drôle de Monsieur. You will need to reach your local customs agency to further process a duties/customs refund.

Drôle de Monsieur cannot be held responsible for any loss, theft or damage to a package.

Please contact our customer service for further assistance with return or exchange: contact@droledemonsieur.com

Metropolitan France returns

To return a product from an order delivered in Metropolitan France, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur Metropolitan France Returns Center

For returns of orders placed in Metropolitan France, customers will be refunded the equal amount paid for the item(s) returned.

The costs and risks associated with any return are the responsibility of the sender. Please ensure that you keep proof of deposit until the refund or exchange has been issued.

Exchanges

We offer exchanges only for orders delivered in Metropolitan France

To exchange an item from an order placed in Metropolitan France, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur Metropolitan France Returns Center

Exchanges are shipped to you free of charge.

If you would like to exchange an item for another colour or style, please request a return for a refund and place a new order for the item you wish to receive at droledemonsieur.com.

We do not offer exchanges for our International orders.

However, due to limited stock availability, if you would like to secure your item, we encourage you to submit a new order the product/size desired and return the original order/item (within 14 days of receipt).

Refunds

If our quality department is satisfied that the returned item(s) meet(s) the condition for accepting a return, you will be credited with a refund within 10–15 days. The refund will be made using the original payment method. The refund does not include delivery costs.

Any Order paid by gift card, e-gift card or a store credit will be automatically refunded as a store credit.

Sales

Final sale items are not refundable. They can only be exchanged for a e-store credit or for a diffrent size if the order has been placed on the french website.

Archive Sale

Final sale items are not refundable. They can only be exchanged for a different size if the size is available.

Defective or damaged products

If any of the items delivered are defective or damaged upon receipt, please ensure that you contact us within 14 days of receipt.

Store

Items purchased in-store are not refundable. They can only be exchanged up to 1 month after purchase, in-store only.

Items purchased on the website cannot be refunded in store. They can only be exchanged in store or returned online following the instructions above.

Credit notes and gift cards can be used in store.

Shipping policy

Orders are processed Monday to Friday and are shipped the next business day. (Note: Orders placed on Fridays are shipped on Mondays.) During collection launches and sale periods, the delivery process may be delayed due to the large number of orders.

The estimated delivery time starts when your order is shipped, not when it is placed. The timeframes are provided for information only and do not take into account any delays caused by stock availability, customs clearance times or any other exceptional circumstances.

Standard Express
France 3–5 business days 5€ 1–2 business days 12€
Euro Zone 3–5 business days 5€ 1–3 business days 12€
Rest of Europe 5–6 business days 5€ 1–4 business days 12€
United Kingdom 3–5 business days 5£ 1–4 business days 12£
North America 1–4 business days 9€
Rest of the world 1–4 business days 12€

Drôle de Monsieur offers free standard shipping on orders over:

France 200€
Switzerland 250 CHF
Monaco 200€
Norway 200€
Rest of Europe 150€
United Kingdom 150£
North America 250$
Rest of the world 200€

Drôle de Monsieur insures every order during transit time until delivery.

Track your order

Once your order is shipped from our warehouse, you will receive an e-mail confirmation with your tracking number. Through this e-mail, you will be able to have all the information on the follow-up and processing of your order.

For international orders you can also track your order here

For Metropolitan France orders, please refer to the shipping confirmation email received.

Customs fees and taxes

All deliveries to Europe are not applicable for import duty and taxes. All Orders shipped to USA, Canada and New Zealand have any import duties and taxes paid for. Deliveries to the rest of the world where duty is applicable can choose to pay duty at the check-out or upon receipt of the order.

Please note any shipping costs, taxes and/or duty applicable to your order are non-refundable.

Click & collect delivery

Drôle de Monsieur offers you the possibility of collecting your order at the Flagship Store located in Paris.

Orders are usually ready for collection 5 working days from the reception of the shipping confirmation email. You will be notified by email when your order is ready for collection.

To collect your order in store you will need to bring:

• The confirmation email stating your order is ready for collection

• A valid ID

Important: Please collect your order within 15 days, passed that delay, the order will be restocked and refunded.

Contact Us.