Assistance.

General Information

How do I contact Drôle de Monsieur?

Our customer service team is here to assist you Monday to Friday from 9:30 AM CET to 5:30 PM CET.

You can reach us via e-mail using this form: Contact us.

You can find answers to our most frequently asked questions by visiting our FAQs page.

Customer Service: Public Holiday Closures

Please note, our customer service centre is closed on the following public holidays:

1th January, 2nd April, 1st May, 25th December

How can I join the Drôle de Monsieur team?

Connect with us via LinkedIn.

Discover more about Drôle de Monsieur

Click here to learn more about Drôle de Monsieur.

My Account

How do I subscribe to the Newsletter?

If you would like to receive the Drôle de Monsieur newsletter, simply click here.

If you no longer wish to receive our newsletter, please use the unsubscribe link at the bottom of the newsletter.

Why should I create a Drôle de Monsieur account?

We encourage all our customers to create a Drôle de Monsieur online account to enhance their shopping experience. If you create an account:

  1. You will receive important information about your order and be able to track the progress of your order up to the minute it arrives.
  2. You will be able to save your personal information and make faster payments.
  3. You will be able to create your own wish list.
  4. You will receive emails about our latest collections, private sales, collaborations and more.

I’ve forgotten my password, what should I do?

If you’ve forgotten your password, simply enter the email address associated with your account by opening this link. You’ll then receive an email to reset your password.

Shipping and Delivery

Where does Drôle de Monsieur ship to?

Drôle de Monsieur ships worldwide.

What are the delivery options and times?

Drôle de Monsieur offers free standard shipping on orders over:

France 200€
Euro Zone 200€
Rest of Europe 250€
United Kingdom 170£
North America 300€
Rest of the world 250€

Free shipping will be applied to your order at checkout.

Standard Express
France 3–5 business days (Colissimo) 5€ 1–3 business days (UPS) 12€
Euro Zone 3–5 business days (DHL) 5€ 1–3 business days (DHL) 12€
Rest of Europe 5–6 business days (DHL) 5€ 1–4 business days (DHL) 12€
United Kingdom 3–5 business days (DHL) 5£ 1–4 business days (DHL) 12£
North America 1–4 business days (DHL) 9€
Rest of the world 1–4 business days (DHL) 12€

The estimated delivery time starts when your order is shipped, not when it is placed. The timeframes are provided for information only and do not take into account any delays caused by stock availability, customs clearance times or any other exceptional circumstances.

Orders are processed Monday to Friday and are shipped the next business day. (Note: Orders placed on Fridays are shipped on Mondays.) During collection launches and sale periods, the delivery process may be delayed due to the large number of orders.

Drôle de Monsieur insures every order during transit time until delivery. All orders require a signature upon delivery. If you have specified a recipient other than yourself for delivery, you agree that the signature of the third party constitutes sufficient proof of delivery.

Will I have to pay customs fees?

All deliveries to Europe are not applicable for import duty and taxes. All Orders shipped to USA, Canada and New Zealand have any import duties and taxes paid for. Deliveries to the rest of the world where duty is applicable can choose to pay duty at the check-out or upon receipt of the order.

Please note any shipping costs, taxes and/or duty applicable to your order are non-refundable.

Where is my order dispatched from?

Orders placed on droledemonsieur.com are shipped from our warehouse in France.

An item I received is damaged or defective, what should I do?

If any of the delivered items you received are damaged or defective, you must contact us within 14 days of delivery.

One of the items I received does not match my order, what should I do?

First, we apologise for any inconvenience this has caused you.

So that we can resolve this issue, you need to contact us within 14 days of delivery.

Returns and Exchanges

What is your return and exchange policy?

Returns can be made within 14 days of delivery. Items must be returned in their original condition, with their original labels attached and all packaging. No merchandise that has been worn or is used or damaged will be accepted for return. If these conditions are not met, Drôle de Monsieur reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you.

Non-returnable goods: Socks

Domestic FR returns

To return an item, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur Returns Centre

For domestic FR returns, customers will be refunded the equal amount paid for the item(s) returned.

The costs and risks associated with any return are the responsibility of the sender. Please ensure that you keep proof of deposit until the refund or exchange has been issued.

International returns

To return an item, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur International Returns Center

You will be prompted to enter the order number and email address associated with the order. Thereafter, you may select your item(s) for return and instantly generate your return shipping label which will be deducted from your refund.

For International returns, customers will be refunded the equal amount paid for the item(s) returned, minus the return shipping label

Important: Duties and customs paid at the check-out are considered non-refundable by Drôle de Monsieur. You will need to reach your local customs agency to further process a duties/customs refund.

Drôle de Monsieur cannot be held responsible for any loss, theft or damage to a package.

Please contact our customer service for further assistance with return or exchange: contact@drôledemonsieur.com

How do I return an item?

To return an item, first request a return authorisation via the link below and then simply follow the instructions.

Domestic FR returns Drôle de Monsieur Returns Centre

International returns Drôle de Monsieur International Returns Center

How do I exchange my item(s)?

**We offer exchanges only for our domestic FR orders. **

To exchange an item, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur Returns Centre

Exchanges are shipped to you free of charge.

If you would like to exchange an item for another colour or style, please request a return for a refund and place a new order for the item you wish to receive at droledemonsieur.com.

We do not offer exchanges for our International orders.

However, due to limited stock availability, if you would like to secure your item, we encourage you to submit a new order the product/size desired and return the original order/item (within 14 days of receipt).

Who bears the costs of the return shipping?

Domestic FR returns The return shipping costs are at the customer’s own expense.

Please retain proof of return until you receive an email confirming that your refund has been processed or that you can proceed with the exchange.

International returns The return shipping costs are at the customer’s own expense. International customers will be refunded the equal amount paid for the item(s) returned, minus the return shipping label provided during the request return.

How long do I have to return an item?

Returns must be made within 14 days of delivery.

I received an item from you as a gift, can I return it?

If the gift was purchased from us online, you can return it within 14 days of delivery. The item must be in its original condition, unworn and with all tags attached.

How will the returned item be credited?

If you return an item to us, you will receive your refund via the original payment method.

If you paid by card, the value of the item will be credited to your card. If you paid by PayPal, the value of the item will be credited to your PayPal account.

Delivery charges will not be refunded.

On average, refunds take 10 to 15 days to process from the date we receive the item. Note: Items will only be accepted for return if they are returned to us in a satisfactory condition.

Returns

Returns can be made within 14 days of delivery. Items must be returned in their original condition, with their original labels attached and all packaging. No merchandise that has been worn or is used or damaged will be accepted for return. If these conditions are not met, Drôle de Monsieur reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you.

Non-returnable goods: Socks

Domestic FR returns

To return an item, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur Returns Centre

For domestic FR returns, customers will be refunded the equal amount paid for the item(s) returned.

The costs and risks associated with any return are the responsibility of the sender. Please ensure that you keep proof of deposit until the refund or exchange has been issued.

International returns

To return an item, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur International Returns Center

You will be prompted to enter the order number and email address associated with the order. Thereafter, you may select your item(s) for return and instantly generate your return shipping label which will be deducted from your refund.

For International returns, customers will be refunded the equal amount paid for the item(s) returned, minus the return shipping label

Important: Duties and customs paid at the check-out are considered non-refundable by Drôle de Monsieur. You will need to reach your local customs agency to further process a duties/customs refund.

Drôle de Monsieur cannot be held responsible for any loss, theft or damage to a package.

Please contact our customer service for further assistance with return or exchange: contact@drôledemonsieur.com

Exchanges

**We offer exchanges only for our domestic FR orders. **

To exchange an item, first request a return authorisation via the link below and then simply follow the instructions.

Drôle de Monsieur Returns Centre

Exchanges are shipped to you free of charge.

If you would like to exchange an item for another colour or style, please request a return for a refund and place a new order for the item you wish to receive at droledemonsieur.com.

We do not offer exchanges for our International orders.

However, due to limited stock availability, if you would like to secure your item, we encourage you to submit a new order the product/size desired and return the original order/item (within 14 days of receipt).

Refunds

If our quality department is satisfied that the returned item(s) meet(s) the condition for accepting a return, you will be credited with a refund within 10–15 days. The refund will be made using the original payment method. The refund does not include delivery costs.

Any Order paid by gift card, e-gift card or a store credit will be automatically refunded as a store credit.

Sales

Final sale items are note refundable. They can only be exchange for a different size or for a e-store credit.

Defective or damaged products

If any of the items delivered are defective or damaged upon receipt, please ensure that you contact us within 14 days of receipt.

Shipping policy

Drôle de Monsieur offers free standard shipping on orders over:

France 200€
Euro Zone 200€
Rest of Europe 250€
United Kingdom 170£
North America 300€
Rest of the world 250€

Free shipping will be applied to your order at checkout.

Standard Express
France 3–5 business days (Colissimo) 5€ 1–3 business days (UPS) 12€
Euro Zone 3–5 business days (DHL) 5€ 1–3 business days (DHL) 12€
Rest of Europe 5–6 business days (DHL) 5€ 1–4 business days (DHL) 12€
United Kingdom 3–5 business days (DHL) 5£ 1–4 business days (DHL) 12£
North America 1–4 business days (DHL) 9€
Rest of the world 1–4 business days (DHL) 12€

The estimated delivery time starts when your order is shipped, not when it is placed. The timeframes are provided for information only and do not take into account any delays caused by stock availability, customs clearance times or any other exceptional circumstances.

Orders are processed Monday to Friday and are shipped the next business day. (Note: Orders placed on Fridays are shipped on Mondays.) During collection launches and sale periods, the delivery process may be delayed due to the large number of orders.

Drôle de Monsieur insures every order during transit time until delivery. All orders require a signature upon delivery. If you have specified a recipient other than yourself for delivery, you agree that the signature of the third party constitutes sufficient proof of delivery.

Pre-orders

Customers who place pre-orders will be added to our priority waiting list. Items available on pre-order have an estimated shipment date, which indicates the date on which the item will be shipped from the warehouse. Pre-ordered items may be delivered before or after the estimated date. Drôle de Monsieur cannot be held responsible for any delay, cancellation or any other exceptional circumstance that arises during the manufacture of a pre-ordered item.

Credit cards are debited when pre-orders are placed. If an order includes both items that are currently available and pre-ordered items, two deliveries will be made.

Customs fees and taxes

All deliveries to Europe are not applicable for import duty and taxes. All Orders shipped to USA, Canada and New Zealand have any import duties and taxes paid for. Deliveries to the rest of the world where duty is applicable can choose to pay duty at the check-out or upon receipt of the order.

Please note any shipping costs, taxes and/or duty applicable to your order are non-refundable.